1.Q：What is the service hotline of Taiwan Taxi? Is the taxi service of Taiwan Taxi available around the clock?
A：The service hotline of Taiwan Taxi is 55688 by cell phone or 405-88-888 by pay phone. Taiwan Taxi provides taxi service around the clock in Taipei metropolitan.

2.Q：What should I do to call a taxi?
A：In addition to taxi online service, please call the service hotline of Taiwan Taxi (55688 by cell phone) and our service personnel will dispatch taxi upon request.Please have your (1) contact number (2) pickup location (3) destination information available and Taiwan Taxi will have taxi in your neighborhood dispatched by GPS with a safe, comfort, and promote service provided.

3.Q：Does Taiwan Taxi offer charter taxi service?
A：Taiwan Taxi provides you with convenient taxi service, taxi reservation service, and charter taxi service.
Please call the service hotline of Taiwan Taxi for details (55688 by cell phone).

4.Q：What is the scope of service area of Taiwan Taxi?
A：The scope of service area of Taiwan Taxi includes –Taipei County and City, Taoyuan County and City. The said taxi service will be extended to other counties and cities gradually.

5.Q：Can passengers specify taxi model to be dispatched?
A：Passengers of Taiwan Taxi may not specify taxi model to be dispatched for two reasons:
1. Taiwan Taxi has CASE assigned to taxi driver computerized fairly and justly; therefore, if passengers have specified taxi model to be dispatched or chartered may be detrimental to taxi drivers.
2. Passengers may wish to have their privacy respected without the knowledge of taxi drivers; therefore, a routine and regular dispatch to a specific passenger may cause trouble and may be detrimental to Taiwan Taxi drivers.
Therefore, Taiwan Taxi would like to suggest passengers to call a taxi by phone or online for a quick dispatch and Taiwan Taxi will have taxi dispatched randomly for your ease of mind.

7.Q：Does Taiwan Taxi have street taxi available for service?
A：Taiwan Taxi has taxi service available by calling service or on the street. Due to the expansion of taxi service market in Taiwan, Taiwan Taxi street taxi is not as convenient as we like it to be. Most Taiwan Taxi services are reserved by phone and online. Therefore, please try to understand if Taiwan Taxi on the street does not stop for you it is because the driver is on the way to serve the passenger who has a reservation made. We would like to suggest you to put Taiwan Taxi calling service and online service to good use for it is convenient, prompt, and safe.

8.Q：Does Taiwan Taxi have any special offer monthly?
A：The service hotline of Taiwan Taxi is 55688 by cell phone or 405-88-888 by pay phone. Taiwan Taxi provides taxi service around the clock in Taipei metropolitan?

9.Q：What preferential offers or discount are available to members?
A：Taiwan Taxi has two types of membership. Corporate members are entitled to monthly Open Account service; in other word, no cash payment is required for taxi fare. Taiwan Taxi will have monthly bill mailed to corporate members. Corporate members are to enjoy taxi service first and payment later; therefore, it is to the advantage of the fund planning of corporate members.
Individual members may use CALL ME 5 voice mail service to have the taxi calling process simplified promptly by the programmed pickup location code. Individual members are entitled to the coupon rate yet to be offered. So, what are you waiting for? Join us! Apply for your individual membership.

10.Q：What can be done if the members don’t remember the five pickup locations programmed?
A：Please phone Taiwan Taxi customer service hotline (55688 by cell phone).

11.Q：Does Taiwan Taxi provide passengers with monthly open account service?
A：Taiwan Taxi provides corporate members with the monthly open account service. Corporate members may call taxi with the IVR voice mail and enjoy the monthly open account service. Corporate members may have the credit term processed easily and avoid the trouble of having cash with you to pay for taxi fare; moreover, Taiwan Taxi provides corporate members with monthly statement to detail the taxi fare for the fund control of corporate members.

12.Q：How do I have my opinions heard?
A：Please phone the customer service hotline (55688 by cell phone) of Taiwan Taxi at 9:00~18:00 on Monday ~ Friday. Please leave a message for any phone call outside the said office hours or if your phone-call has not been answered and we will get back to you the first thing in the office hours. You may also send your suggestions and opinions to the mailbox of Taiwan Taxi.

13.Q：How are taxi-drivers of Taiwan Taxi regulated and managed?
A：Taiwan Taxi has drivers scrutinized strictly and with comprehensive education and training provided to offer passengers a safe, comfortable, and promote service. Drivers who have been turned in and with their violations investigated and confirmed will be punished according to the company’s code; on the contrary, the drivers praised by passengers will be rewarded.

14.Q：What should I do if I have left my belongings in the taxi of Taiwan Taxi? What do I do with the lost and found?
A：If you have left your belongings in taxi, please phone the customer service hotline (55688 by cell phone) of Taiwan Taxi immediately with the information of riding time, vehicle tag, pickup location and destination available and our service personnel will assist you with the lost and found process and will contact your driver immediately. Our drivers who have found the belongings of passengers will contact the customer service center and you will be informed immediately to collect your belongings.

15.Q：For taxi online service, what can be done if the system cannot locate my pickup location?
A：Please double check the address keyed in by you. Please contact the customer service center of Taiwan Taxi again if the problem remains unsolved.

16.Q：What should I do for the change of the CALL ME 5 address programmed?
A：Please change your address online at the website of Taiwan Taxi.

17.Q：Why the taxi cannot be found for the periodical service of mine?
A：Sorry! It could be because that there is no taxi available at where you are. We would like to suggest you to contact the customer service center (55688 by cell phone; 405-88888 by pay phone) and we will have taxi dispatched to you specially.

18.Q：Why can’t I cancel taxi reservation that is made online?
A：For your own safety, taxi online service can be cancelled 30 minutes in advance. We would like to suggest you to contact the customer service center (55688 by cell phone; 405-88888 by pay phone) to have your taxi reservation cancelled.

19.Q：Why charter taxi reservation service is not available online?
A：The charge of charter taxi differs from one place to another; therefore, we would like to suggest you to contact the customer service center (55688 by cell phone; 405-88888 by pay phone) for charter taxi service.

20.Q：Why can’t Internet taxi service members call a taxi online?
A：Please check if your online account (that is, your cell phone number) has been activated? For your ID check that the account is applied for by you personally with your cell phone number, you have to have the account activated after keying in your personal information. If your account is indeed activated and you cannot call a taxi online, please phone 55688 and press 3 for personal assistance.

21.Q：Do CALL ME 5 members have to apply for taxi online service?
A：CALL ME 5 members are provided with additional alternatives, please log on website http://web55688.55688.com.tw to register as taxi online service member and the CALL ME 5 address and taxi online service are available to you.